Radisson is currently looking for a Digital Content Specialist who will be responsible for the on-time delivery of digital content on its multi-lingual global e-commerce RadissonHotels.com and Radisson Hotels app to join its new Digital Experience Center of Excellence in Madrid. This is an exciting opportunity to be part of a multinational team made of digital experts that aims at transforming the way Radisson engages with guests digitally to make their travel experience special, Every Moment Matters.

The right person for this role:

• Is Digital savvy and passionate about digital and websites
• Has a strong attention to details and seeks quality
• Sets a high bar for themself
• Likes to solve problems and thinks creatively
• Is adaptable/resilient and knows how to handle the unexpected
• Is intellectually curious and creative
• Is organized and able to navigate competing priorities
• Can evaluate, suggest and adapt content to make it perfect for the website and app.
  
  
  

The Digital Content Specialist at Radisson Hotel Group has the role to ensure that RadissonHotels.com and Radisson Hotels app display fresh and high-quality content (both text and visual elements) to help the user making a booking decision. Specifically, the purpose of this role is to:

• Work with the content tools (CMS, DAM and Translation flows) in order to keep the digital channels up-to-date and appealing to the customers.
• Support the hotels in their content needs in order to drive business to the properties or add new properties to the website and app.
• Ensuring compliance to brand guidelines and superior content quality on the website and app.
  
  
  

Responsibilities

The Digital Content Specialist has the responsibility to:

• Operate the Content Management System (CMS) to publish content on the website and app.
• Manage requests from intake of request, receiving copy and images, loading into CMS, and publishing to the site.
• Manage the sending of translations through CMS.
• Ensure workflow remains nimble and updates are handled as quickly and efficiently as possible.
• Review reported content requests and resolve the requests accordingly
• Maintain high-standard web content on RadissonHotels.com and Radisson Hotel app
  
  
  

Requirements/Skills

The Digital Content Specialist must possess the following requirements and skills:

• A high level of English, a working or high level knowledge of French is a plus.
• Balance multiple projects, assignments, and launches simultaneously within a fast-paced, ever-changing work environment.
• Ability to adapt to rapidly changing, time-constrained launch schedules.
• High degree of ownership and accountability.
• Experience using a multi-lingual web content management system
• Familiar with ticketing systems and SLA Compliance (Workfront knowledge is a plus)
• Basic working knowledge of HTML.
• Capable of working cross-functionally across teams.
• Ability to work with technical staff to communicate issues.
  
  
  

Skills

Content Tools

Digital

Content