Responsibilities

As a Spa Receptionist, you will be the first point of contact for our spa guests, providing a warm welcome and ensuring a seamless experience from check-in to check-out. This highly visible role offers the opportunity to engage with guests, assist with spa treatment reservations, and communicate spa and hotel services and promotions. Your responsibilities will include:

• Greeting and checking in spa guests in a friendly and professional manner.
• Scheduling and coordinating spa treatment appointments, ensuring accuracy and efficiency.
• Providing detailed information on spa treatments, products, and services to enhance the guest experience.
• Processing payments and handling billing inquiries.
• Responding to guest inquiries and special requests, both in person and over the phone.
• Maintaining a well-organized and tranquil reception area to uphold the spa's relaxing atmosphere.
• Collaborating with spa therapists and hotel staff to ensure smooth operations.
• A true desire to provide exceptional guest service in a spa and wellness-focused environment.
• Strong verbal and written communication skills in English and Spanish
• Prior experience in hospitality, spa, or wellness services is a plus.
• Ability to stand for long periods and perform light administrative tasks.
• Ability to stand for long periods of time
  
  

What You Will Love About Us

• 12 complimentary nights per year at Hyatt hotels worldwide.
• Discounts on Hyatt hotel stays not just for you, but also for your family and friends from day one.
• 50% discount on food and beverages when dining as a guest at selected Hyatt hotels.
• Employee cafeteria.
• Free access to a multifaceted Wellness Platform for mental well-being care that inspires human growth.
• Continuous learning and development opportunities to provide you with a clear career path, as well as promotion opportunities at Hyatt hotels worldwide.
  
  

At Hyatt, "We care for people so they can be their best." This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being. Joining us means you will be part of the growing Hyatt family, which has 1,150 hotels in over 70 countries and is recognized as a Great Place to Work company. Being part of Hyatt means always having space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join a team that is making the journey more human. Connected. Sustainable. Here, everyone's role matters. The opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job: it is a career for people who care.