Job Title: Customer Services Assistant (x2)

Salary: Competitive

Location: Madrid, Hybrid

Contract: Permanent, Full-time (40 hours per week), starting as close to 1st May 2025 as possible

Are you passionate about delivering excellent customer service and building strong relationships? We're looking for Customer Services Assistants to join our team and play a vital role in supporting both external customers and internal sales and promotions teams. If you thrive in a fast-paced environment and enjoy problem-solving, this role could be for you!

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About The Role

As a Customer Services Assistant, you will be responsible for providing help, information, and support to external customers and internal teams. You will manage orders and respond to various queries related to our printed and digital products while ensuring a high level of customer satisfaction.

Key Responsibilities:

• Ensure overall customer satisfaction for assigned accounts.
• Manage internal and external customer orders and queries efficiently.
• Provide information on new products, stock availability, pricing, trade terms & conditions, and return processes.
• Build and maintain strong relationships with customers by delivering high-quality service.
  
  

About You

We are looking for someone with:

• Previous experience in SAP, a similar customer support role, and working with ticketing systems.
• Proficiency in Excel and spreadsheet management.
• Medium level of English (B2) for effective communication.
• Strong organizational skills, attention to detail, responsibility, and proactivity.
  
  

If you are detail-oriented, proactive, and have excellent communication skills, we'd love to hear from you!

Rewards And Benefits

We will support you to be at your best at work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits.

We are a hybrid working organisation, offering flexible working options from day one. Most hybrid-working colleagues spend 40-60% of their time in the office.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date of 25th March 2025. Interviews are expected to take place at the end of March.

Please note that successful applicants will be subject to satisfactory background checks, including DBS, due to working in a regulated industry.

To maintain a fair recruitment process, applications will only be accepted via our online portal (careers.cambridge.org). Applications emailed directly to the recruiter will not be processed.

Why join us?

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.