About REVER

Shoppers receive any purchase in 24h anywhere on the planet. Why can’t we also return & get refunded just as quickly? REVER is born to change how the world buys by giving superpowers to shoppers, because returning should be as easy as buying. We automate returns, refunds, and exchanges for ecommerce businesses across the globe. After being backed by Y-Combinator, market leading VCs and top founders from unicorns in Europe, we are now growing 10x yearly and expanding to more and more countries. To accelerate our growth even further, we are looking for game-changers to join our team.

We are like a sports team; we create an environment where everyone can give their max and we push each other to achieve our potential. We are data driven problem solvers, but most importantly fast learners. You’ll immerse yourself in a vibrant, youthful atmosphere with a lot of potential to grow internally.

You Will

• Support e-commerce customers and shoppers by addressing inquiries and resolving return-related issues efficiently.
• Analyze return trends, customer feedback, and operational bottlenecks to identify improvement opportunities.
• Work closely with Product, Tech, and Data teams to improve processes and implement customer-focused solutions.
• Monitor key performance indicators (KPIs) related to shopper satisfaction and operational efficiency.
• Develop data-driven recommendations to enhance the return experience and optimize workflows.
• Contribute to automation initiatives, helping to build scalable and efficient processes.
• Take part in defining product improvements based on real shopper pain points and feedback.
  
  

You Have

• Strong analytical skills and a data-driven approach to problem-solving.
• A customer-centric mindset with a passion for improving shopper experiences.
• Excellent communication skills to interact with customers and cross-functional teams.
• Ability to adapt quickly in a fast-paced, dynamic environment.
• Excellent verbal and written communication skills in both English and Spanish.
• Proactive attitude and eagerness to take initiative in optimizing customer journeys.
• Interest in e-commerce, logistics, and reverse operations.
• Ability to work collaboratively across teams and functions.
  
  

Why join Us

• Work in a fast-growing, high-impact startup backed by top-tier investors.
• Be part of a talented and international team based in the heart of Barcelona.
• Gain experience in a critical area of e-commerce operations, shopper experience, and product innovation.
• Have the opportunity to drive meaningful improvements and shape the future of returns management.
• Enjoy a dynamic work environment with opportunities for personal and professional growth.