COMPANY DESCRIPTION

Lux Voyage is a boutique travel agency providing luxury travel planning to discerning clients.   Our mission is to make the most out of our client’s leisure time, by delivering thoughtful and highly personalized travel experiences with flawless execution.  The Lux Voyage brand represents a personable, worldly sophistication with high attention to detail, and we believe it is crucial for everyone behind the brand to represent these qualities.

ROLE DESCRIPTION

We are searching for a Travel Liaison who is a well-traveled, hyper-organized, intuitive communicator that thrives in a fast-paced multicultural environment. This candidate shares our passion for travel and takes pride in delivering exceptional service. The Travel Liaison will provide day-to-day support to Lux Voyage Travel Designers.  Responsibilities  include  researching destinations, building  itineraries, crafting emails, performing hotel rate checks, arranging concierge services, corresponding with suppliers, and building relationships with our trusted supplier network and clients.  This is a unique opportunity to enter the high-end travel industry with long term growth potential. 

RESPONSIBILITIES

• Provide day-to-day support to Travel Designers. 
• Execute on business travel arrangements for Lux Voyage members. 
• Support Lux Voyage Team in writing thoughtful descriptions and emails to clients
• Research destination, culinary & activity recommendations
• Correspond with suppliers (hotels, operators & independent guides) to arrange travel
• Liaise with hotel concierges to make dining, entertainment & ground transportation reservations
• Create and keep client travel documents such as itineraries and invoices updated
• Participate in the idea generation and implementation of side projects to support our growth
• Enter data into CRM (trip feedback, scouting reports, account/client information, etc.)
• Reconfirm client itineraries before client departure
• Learn and use Lux Voyage tools including Umapped, Google Workspace, Clientbase.
• After a 1-year review of training, Liaison will be eligible to travel on familiarization and scouting trips and/or attend domestic or international conferences on behalf of Lux Voyage. 

REQUIREMENTS

• Ability to work remotely without constant oversight 
• Bachelor’s degree (In Tourism or Hospitality is a plus)
• International travel experience (minimum 8 countries) & extensive knowledge of world geography
• Obsessively detail-oriented; excellent organizational and time management skills with ability to handle multiple projects and tasks simultaneously
• Outstanding verbal and written communication skills, creative writing a plus
• Proven experience in customer service and hospitality is a plus
• Able to handle high-stress situations and remain calm
• Team player, able to work collaboratively and within groups
• Proactive and resourceful; an intuitive problem-solver
• Quick-learner, and able to work in a fast-paced environment
• Tech-savvy, proficient with MAC tools and Google Workspace.  
• Spanish speaking is a plus