Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Campaign Strategist to ensure the proper alignment of Marketing Automation strategies.

Main responsibilities:

• Analyze and define customer segmentation and the selection of personalized audiences for Email Marketing campaigns on our CRM platform.
• Coordinate the workflow of the channel, from adapting creatives and texts to layout, preview, validation, and final sending of campaigns targeting customers and/or subscribers: email, SMS, push notifications... both broadcast and triggered campaigns.
• Propose and execute A/B tests in an agile and constructive manner to test hypotheses and validate user behavior in order to improve campaign performance.
• Utilize automation to provide constant communication with the customer through retention, upselling, cross-selling, and engagement, driving business profitability from our customer and subscriber base.
• Assist in building a strong CRM strategy in line with local and global priorities.
• Define new approaches to increase customer knowledge and assist users throughout the conversion funnel.
• Be able to measure and deeply analyze data to guide decisions and measure their impact on the business.
• Develop customer journey maps by analyzing touchpoints and maximizing purchase opportunities. Identify key and measurable metrics for these initiatives, with a growth hacker mindset and the ability to test and scale quickly.
• Master the internal Email Marketing tool to execute campaigns through owned channels (email, SMS, push notifications).
• Work collaboratively with the rest of the team members regarding customer segmentation and mapping messages throughout the customer journey.
• Collaborate with relevant teams to improve web, mobile, and app recurrence rates.
• Collaborate with the rest of the customer development team to understand, document, and analyze customer segments, retention campaigns, and offer performance in order to drive continuous improvement in timing and tactics.
• Analyze, manage, and report on the business performance of customer retention strategies and campaigns.

Experience

• Experience in planning and executing Marketing Automation strategies with proven success cases.
• Experience with CRM platforms (Salesforce, Marketo, Eloqua, etc.).
• Being a creative yet flexible thinker with strong technical insight and the ability to garner cross-functional support in seeking holistic business solutions with enduring value.
• Proficiency in using platforms such as Google Analytics, Google Data Studio, Salesforce Marketing Cloud, Adobe Campaign, Adobe Marketo, Eloqua.
• A deep understanding of digital marketing tactics across all channels, including SEO, Paid Media, UX.
• Advanced level of English. Proficiency in another language is a plus.

What do we offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc.

We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 500 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner.

Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow