Company Description

Kaplan Language Group (KLG) is a reliable and respected leader in the language travel industry, that provides high-quality, language-travel programs across the world. The group consists of some of the biggest names in educational language tourism: Alpadia Language Schools, ESL Languages, and Kaplan International Languages. With more than 130 combined years of experience and thousands of happy and satisfied alumni – KLG is a reliable and respected leader in the language travel industry.

KLG offers a wide range of language and cultural programs in more than 100 countries across the world, allowing students to embark on a unique, life-changing journey specifically tailored to them.

Job Description

Are you looking to kickstart your career in IT while working in a dynamic and collaborative environment? Our Barcelona office is seeking an enthusiastic and proactive individual to join our team as a Paid IT Support Intern. This role offers hands-on experience in IT operations, technical support, and customer service.

Key Responsibilities:

• Assist with workstation setups and printer troubleshooting.
• Provide technical support to end-users, ensuring exceptional customer service.
• Perform basic network and connectivity troubleshooting.
• Maintain and update the inventory of IT equipment and supplies.
• Support onboarding and training tasks for new team members.
• Perform general office maintenance related to IT infrastructure.
• Use ticketing systems to manage and track support requests.
  
  

Qualifications

About You:

Key Responsibilities:

• Assist with workstation setups and printer troubleshooting.
• Provide technical support to end-users, ensuring exceptional customer service.
• Perform basic network and connectivity troubleshooting.
• Maintain and update the inventory of IT equipment and supplies.
• Support onboarding and training tasks for new team members.
• Perform general office maintenance related to IT infrastructure.
• Use ticketing systems to manage and track support requests.
  
  

Requirements:

• Ability to lift and carry equipment weighing up to 10 kilograms.
• Proficiency in Windows and familiarity with MacOS or Linux.
• Basic knowledge of Microsoft 365 and Active Directory/Azure.
• Understanding of ITIL principles (preferred but not required).
• Strong customer service skills and a customer-focused attitude.
• Ability to work effectively in a team environment.
• Eagerness to learn and a fast learner with a proactive approach.
• Knowledge of basic networking concepts and connectivity troubleshooting.
  
  

Preferred:

• English language fluency: Read, write, listening and speaking.
  
  

Additional Information

What we offer you:

• Hands-on experience in a professional IT environment.
• Opportunity to develop technical and soft skills.
• A supportive and collaborative team culture.
• Competitive compensation for the internship duration.
• If you are passionate about IT, eager to learn, and looking for an opportunity to grow in a real-world setting, we encourage you to apply!
• To Apply: Please send your CV and a brief cover letter outlining your interest and relevant experience to:
  
  

Place of work: Barcelona city

Start date: ASAP.

Type of contract: Internship 6 month

Activity rate: Full time