Company Description

Company Description

Hastee is an award-winning fintech start-up providing a market-leading financial well-being solution. Our platform allows workers to get paid flexibly at any time of the month, provides money management and budgeting support, and helps them save sustainably. We deliver this in a B2B2C model, selling our solution to major employers, who in turn offer the Hastee app as a corporate benefit to their staff. Our revolutionary technology is designed to improve the productivity of the workforce and in turn, their organizations, and we are proud to have an NPS of 76 and 4.8/5 rating in the Apple Store and Google Play. Unsurprisingly, we’ve already won over 300 amazing clients, including McDonald’s, PayPal, and the NHS, and are now on a fantastic growth journey.

Hastee was founded with a socially driven mission and has offices in Barcelona, London, Bogota, and Warsaw. We are backed by some of the leading fintech investors and are playing a crucial role in supporting workers affected by the cost-of-living crisis.

Opportunity

As a start-up, an internship at Hastee presents an incredible opportunity to gain hands-on business experience and develop your career, working closely alongside international teams in product, tech, strategy, and sales. We are currently enjoying substantial growth and are growing our team to help with this expansion. Our office is small and open plan, providing hands-on support and the ability to learn from those around you. You will work with leading businesses and with a multicultural and ambitious team on a mission to improve the life of millions of employees globally. We´ll naturally provide you with training and mentoring to help you with your future!

Job Description

To continue delivering the best Customer Experience, we are seeking a highly motivated Customer Support Manager to help us take the company to the next level. An incredible opportunity to work with leading businesses and with a diverse, multicultural, and ambitious team on a mission to improve the life of millions of employees globally. The ideal candidate should be a graduate with proficiency in both English and Spanish, possess exceptional operational abilities, and demonstrate a strong inclination towards technology. This role demands a strategic thinker with problem-solving skills to provide top-notch support in a fast-paced and dynamic fintech environment.

Qualifications

About you:

Self-motivated and proactive

Committed, organized, detail oriented

Excellent in communicating and problem-solving

Flexible, fast learner (familiarising yourself easily with our systems and software)

Excellent teamwork skills and passion for Customer Satisfaction and Experience

Passionate about Fintech / Start-ups / High growth-companies / Financial wellbeing

Required Bilingual English/Spanish, Beneficial Other European Languages

Barcelona based

Your key responsibilities:

Provide hands-on support to address user concerns and incidents.

Ensure adherence to SLAs and efficient escalation and communication processes.

Collaborate with the team on various projects, fulfilling operational needs for both B2B and B2C users.

Uphold accuracy of our systems and database (Atlassian, Jira, HubSpot, Hastee Admin Portal, Xero).

Assist Customer Success Managers in the management of key accounts.

Receive continuous coaching and mentoring, with strong performance opening doors to opportunities within Hastee.

Why Hastee: 

To work with a young and international team, in a fast-paced, exciting, open and dynamic start-up culture where what really matters is getting things done.

To become part of a fast-growing and game-changing Company, where we are passionate about improving one of the largest problems of today: Financial Stress.

To enjoy autonomy and flexibility to develop and make the most out of your role.

To have an international scope and global responsibilities.

Additional Information

This will be a paid role based in Barcelona but supports working remotely for most of the week.

Our culture:

• We take pride in and care about the quality of your work
• The customer comes first, and user outcomes are key
• We succeed together and working collaboratively
• We experiment and innovate to make things better or to find solutions to new obstacles
• We learn every single day and share this knowledge with others
  
  

Job Perks

• 23 days holiday per year in addition to all Barcelona public holidays– with the holiday year running 1 January to 31 December
• 3 extra days holiday to enjoy between New Year’s Day and Three King’s Day
• Hybrid working
• Work from anywhere in the world for 4 weeks a year
• Digital GP from Sanitas, paid for by Hastee, with unlimited online medical assistance
• Access to reduced cost full health insurance with AXA including dental @ €45 per month paid by you tax-free out of gross salary
• Access to Gympass - your all-in-one subscription to the largest selection of gyms, studios and well-being apps
• Save on food, transport and studies out of your tax-free income via salary sacrifice (Cheque Gourmet, Tarjeta Transporte, Cheque Guarderia)
• €120 work from home budget to kit at your home office
• … and of course: Access to the Hastee platform, allowing you to flexibly access your earnings, see money management and budgeting tips, and use our savings functionalities