The ideal candidate for the Sales Manager role has a vast experience in the sales processes and functions of a hotel. We are seeking for a career sales professional and top producer within hotel sales who has demonstrated through performance a commitment and expertise in direct sales. Reporting to the Associate Director of Sales, the Sales Manager is responsible for managing group inquiries (ranging from 10 to 465 rooms per night) within the assigned geographic market. The role involves understanding client needs, responding to group inquiries in line with the hotel’s policies, negotiating and closing deals to achieve departmental sales objectives, and fostering strong client loyalty.

Key Responsibilities

Lead Generation and Client Engagement

• Identify and qualify potential leads, ensuring alignment with the hotel’s sales strategy.
• Develop and maintain strong relationships with key clients, including meeting planners, organizations, corporate businesses as well as Hyatt Sales Force, Convention Bureaus and other key strategic partners.
• Identify new business opportunities and foster key relationships.
  
  

Customized Sales Strategies and Proposal Development

• Understand client needs and provide customized solutions aligned with departmental objectives.
• Input information into de system, prepare compelling proposals and presentations showcasing the hotel’s facilities, services, and promotions.
• Monitor group status, assess competition, and adjust offers accordingly.
• Maintain accurate booking records within the internal system.
• Foster a collaborative and supportive work environment within the sales department.
  
  

Site Visits and Quality Assurance

• Organize and manage site inspections, ensuring a seamless experience.
• Ensure inspections align with departmental standards to enhance client experience.
  
  

Contract Negotiation and Deal Closure

• Close group bookings, negotiate contracts, and oversee deposit payments before handover to the coordination team.
  
  

Cross-Departmental Coordination

• Work closely with events planners and hotel operations teams to ensure the flawless handover and execution of group bookings.
• Coordinate cross-departmental efforts to enhance the guest experience.
• Collaborate with marketing team to create promotional strategies.
  
  

Client Communication and Satisfaction

• Respond promptly to guest inquiries within a 6-hour timeframe, adhering to luxury standards.
• Follow up on client satisfaction and resolve concerns efficiently.
• Gather guest feedback to enhance service and product offerings.
  
  

Revenue Optimization and Market Analysis

• Strive to achieve personal and hotel revenue goals by capitalizing on optimal business opportunities.
• Stay updated on industry trends, market conditions, and competitor activities. Analyze data, and present findings to management.
• Develop and execute strategic sales plans to exceed revenue targets.
  
  

Sales Tools, Training, and Professional Development

• Maintain expertise in Envision and Opera PMS, ensuring accurate and up-to-date booking information.
• Utilize tools such as H2H for cross-selling opportunities and maintain knowledge of Hyatt Rewards.
• Participate in ongoing sales training and contribute to team development.
• Assist in training and onboarding new team members and trainees when required.
  
  

What We Would Love About You

• Bilingual Excellence – Fluent in Spanish and English; additional languages are a plus.
• Luxury Sales Experience – At least two years of proven success in luxury hotel sales, with a strong ability to build relationships and exceed client expectations.
• Communication & Negotiation Skills – A natural at engaging with clients, negotiating deals, and fostering meaningful connections that drive business success.
• Master of Organization – Skilled in prioritizing tasks, meeting deadlines, and proactively managing workload with efficiency.
• Strategic & Analytical Thinking – Strong data analysis and forecasting capabilities to support informed business decisions.
• Collaborative Spirit – Thrives in a team-oriented environment, bringing a positive attitude and a willingness to support colleagues.
• Tech-Savvy & Detail-Oriented – Proficient in Microsoft Word and Excel; experience with Opera PMS and Envision is a plus.
  
  

If this sounds like you, we’d love to have you on our team! Let’s create exceptional experiences together.

Care Connects Us - do our values speak to you?

At Hyatt, we care for people so they can be their best. Our values guide our behaviors to bring our purpose to life: Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing.

What you will love about us!

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Employee cafeteria
• Complimentary access to a multifaceted Wellness Platform in the care of mental well-being inspiring human growth
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
  
  

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.