Product Design Team @Heetch

We’re a team of 4 Product Designers with different and complementary skillsets in user research, prototyping, service design, UI design… The Senior Product & Service Designer’s role is to make sure we’ll find the best solutions to the company’s challenges and our user’s needs. To help us with that, we’ve created a user research playbook, a tokenised design system and pushed branding and prototyping further than a lot of startups in Europe. Designers work closely with product managers and business teams in order to define product road map and shape high-quality deliveries.

This role is based in our Barcelona HQ, using a hybrid setting.

What will be your role?

Reporting to the Head of Service Design, you will be part of our Product Design team and will work closely with our Product Designers, Product Managers, Business teams and Engineers. You will design the best experience for our passengers and drivers across our Web, iOS and Android platforms in Europe and Africa. Designers at Heetch are responsible for all the facets of the design process.

In a nutshell, you will:

- Be the User Research expert on your team.

- Extract insights, conduct research and design solutions:

- Data analysis, workshops, interviews, personas, user journeys, problem prioritization (Understand our passengers’ and drivers’ points of view!)

- User task, user flows, site map, design system improvement, wireframes, UI and prototypes (Get them validated by testing them on real people!)

- Usability test, results analysis, A/B testing

- Stay up-to-date on mobile UI patterns and trends in order to build our own design system

- Communicate to members of the design, development and product management teams

- Design workflows and beautiful solutions to bring to life innovative concepts for cross-platform applications

Does it sound like you?

- You're skilled in user research, user experience, interaction design and visual design

- You have a strong portfolio and mobile app designs available on the AppStore/PlayStore

- You've worked for more than 3 years on product and service design with a focus on mobile apps

- You're able to clearly articulate and communicate design decisions

- You're a problem-solver: You have an analytical mind and can navigate through complex UX obstacles in a thoughtful and logical way

- Create beautiful high-fidelity mockups and prototypes : You know how to be speedy and resourceful while doing so

- Prototyping is natural for you: Figma, Principle, Framer, Origami or equivalent have no secret for you

- You're familiar with our design stack: Figma, Miro, Notion, Maze, Typeform, Dovetail, Slack.

- You've got a strong eye to detail (typography, layout, colour theory and pixel)

- You're fluent in French and English

Bonus points if you have:

Knowledge of the mobility industry

Experience working in Inclusive Design (accessibility, etc.).

Experience in design-oriented data analysis

Understanding of how coding works

What’s Next?

If your application is selected, the process will be composed of 4 steps:

- First interview with a Technical Recruiter (45 min)

- Interview with your future Manager - discussion (30 min)

- Take home Design Test/Test Review Interview with your future Manager and one of your future colleagues (1h)

- Interview with our VP of Product and close collaborator