To support our Customer Care team we are searching for a Customer Care Specialist - Spanish (f/m/d) (Barcelona) to be based in our Barcelona office. What You Will Do Build lasting customer relationships and foster brand loyalty through warm welcomes...
To support our Customer Care team we are searching for a Customer Care Specialist - Spanish (f/m/d) (Barcelona) to be based in our Barcelona office.
What You Will Do
What You Will Do
- Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
- Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
- Consistently meet the highest service and KPI standards of the department.
- Establish and maintain relationships to build a portfolio of relevant customers.
- Collaborate closely with Payments, Customs, Warehouse and Shipping.
- Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
- Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
- Familiarity with customer communication and e-commerce-related technology.
- Good computer skills, especially MS Office.
- Conscientiousness when handling customer data.
- Flexibility, resilience, and the ability to work as part of a team.
- Native-level proficiency in Spanish (written and spoken) and excellent English skills; additional languages are a plus.
- Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
- Mobile office with up to 40% of your total contracted hours (job and position permitting)
- 10 days/year of mobile office abroad in EU-countries (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
- Discounted membership for selected sports platforms & gyms
- Private health insurance
- Access to LinkedIn Learning
- Individual support on mental health & well-being
- Social Day
- Employee Share Purchase Plan
Ver más
¡No te pierdas nada!
Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo
Nunca compartiremos tu email con nadie y no te vamos a enviar spam
Suscríbete AhoraÚltimas ofertas de empleo de Atención al cliente en Barcelona
A
Arpías
Barcelona, ES
¿Quieres trabajar en la cadena de salones de manicuras y pedicuras con mayor expansión y crecimiento? ¿Te interesaría ser...
G
Customer Service Attendant
24 abr.Gaudi Experiencia
Barcelona, ES
Company Description Gaudi Experiencia is an interactive space in Barcelona that immerses visitors in the creative...
NA
¿Tienes al menos 5 años de experiencia en Atención al cliente ? ¿Buscas una oportunidad donde puedas conciliar? ¿Te...
D
Doctoralia España
Barcelona, ES
Doctoralia es una plataforma global líder en el sector de la salud digital . Nuestro objetivo es conectar pacientes con...
E
French Customer Care Specialist
22 abr.ESL Education
Barcelona, ES
Company Description ESL Education est la première agence européenne de séjours linguistiques à l'étranger. Nous...
D
dsm-firmenich
Barcelona, ES
Apprentice Customer Experience Barcelona, Spain Hybrid Your Key Responsibilities Provide support and work closely with...
M
Customer Support Specialist
17 abr.Mapit IoT
Barcelona, ES
¿Quiénes somos en Mapit? En Mapit, somos una empresa de IoT que desarrolla soluciones tecnológicas avanzadas para el...
P
Payments Customer Support
17 abr.PayXpert
Barcelona, ES
PayXpert is a pioneer in omnichannel payments and a subsidiary of the Société Générale group. We serve a diverse array of...
A
Allianz España
Desde la Dirección de Servicio al Cliente, buscamos colaboradores/as altamente motivados/as y con inglés, para entrar a...
A
AIRE Ancient Baths
Vallromanes, ES
El Rol Tu principal responsabilidad será garantizar el bienestar y comodidad de nuestros clientes en la zona de...
