Company Description

Alpadia Language Schools by Kaplan International is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion.

Present in Switzerland, France, Germany and England, we create a vibrant environment to foster connections, enhance experience and inspire imagination. Alpadia Language Schools offers all year-round courses for adults and summer camp junior programs. Each year, our schools welcome more than 6,000 students from all over the world.

Job Description

We currently have an exciting opportunity for a Customer Care Specialist to join our Customer Care Team based in Barcelona, Spain.

Benefitting from a beautiful Mediterranean climate with an average of 300 sunny days per year, Barcelona is the perfect location for your internship, with its rich history, architecture, beaches, amazing restaurants and surrounding countryside all on your doorstep!

The international nature of Barcelona is reflected in our office, where you would be working with people from many countries all over the world. We are a very friendly and collaborative team and we all share a passion for ensuring our students have the experience of a lifetime

Working in collaboration with the Customer Care Manager, you will assist in the operation of the Customer Care Team, responsible for admissions and service functions for Alpadia Adult and Junior programs. You will be working with study abroad agencies and direct clients in close cooperation with Student Support Officers and Camp Managers based in each school.

Qualifications

Your main tasks will be:

• Admissions for study abroad agencies
• Processing bookings
• Supporting our customers about any inquiry they could have before their arrival at school
• Obtaining all necessary student pre-arrival information such as parental consent forms, travel details, payment etc.
• Entering student information onto booking system
• Confirm bookings within our 24 hours max policy
• Deliver high quality services and administrative support either to direct clients or agents
• Check availability for summer camps and adult schools
• Send invoices and follow up payments
• Collaborate with Customer Care Officers to assist them where require
  
  

Skills You Will Learn

• Use of Salesforce, which is used by many of the world´s leading companies including Spotify and Amazon and also many companies within the Travel and Hospitality industry – always a great selling point to have on your CV!
• Ability to prioritize effectively and to work to tight deadlines
• Ability to remain calm under pressure
• Experience of dealing with high volume, complex communications
• Ability to handle customer complaints and issues in a diplomatic and sensitive manner
• Demonstrate attention to detail
• Communicate effectively with global clients externally and different teams internally
  
  

Skills and expertise

Basic knowledge of Microsoft Office

English Essential, Other Languages a Plus

Outstanding organisational skills

Excellent written & verbal communication

Positive thinker & flexibility

Sales & Service oriented

Additional Information

What we will offer you:

This is a full-time position offering:

• The opportunity to develop your skills in an international environment, in the exciting field of language travel
• Adynamic work atmosphere
• An environment where corporate ethics and sustainable development matter
• Free coffee and tea
• Free breakfast on Mondays and fresh fruit on Thursdays